Create a new system based from an old system DuPont is currently using.

SharePoint Enterprise Applications
Based on the old system (in Lotus Notes platform), to build a new web-based system on SharePoint 2013 platform for DuPont Corporation. This is the big system with many integrations and modules. It is used to manage variety area of fields such as tax, finance, health care, IT package, etc.

Create an e-commerce B2B mobile app and B2B/B2C website for Brightoil Singapore’s bunker and marine products.

Ecommerce B2B Mobile App for Bunker

E-commerce B2B & B2C Website for Marine

The E-commerce systems are built to support trading of Bunker products and Manning Services, to book Training Course for Crew/ Company, and to buy commodity for Seafarer. The system comprises following key features:
– Request for Quotation process (for Trader to buy and sell and get the deal done).
– Order Management (for Supply team, Operation team, Finance team of the Seller side to update corresponding information, and for Buyer to trace Status of the Order).
– Shopping Mall process (for Seafarer to add Training Course or Commodity into the cart).
– Recruitment website (for Company to post Job and look for CV, and for Seafarer to post CV and look for Job).
– Social network and News (they only supplement main function and serve as a tool to attract user to the platform).

Provide ITE a tool to centrally manage marketing endeavors

CRM

The system helps ITE manage the whole student life cycle, through that, come up with relevant approach to retain students with the institute. It provides a solution to boost productivity and collaboration, ensure data integrity, and automate manual processes. The system provides ITE a tool to centrally manage marketing endeavors, i.e., campaign and event management, generate and nurture lead until it is converted to student, and transferred to another existing Student Management portal. The system also provides an Alumni Portal to manage alumni information, and boost engagement with alumni via relevant events and potential CET courses. All the cases, including enquiries and complaints submitted by a prospective student, an existing student or alumni are captured from omni channels in the system. They all together generate a profile for each person and cover the whole student life cycle. Machine Learning is leveraged to evaluate intent and sentiment of email and phone call, giving Customer Service Officer an edge on handling cases. Machine Learning also aids Marketing department on deciding the relevant strategy to engage with a Lead, by profiling each Lead, and predicting engagement level as well as retention rate.
The system is built on Microsoft Dynamics 365 with customization required, and integrates with other systems like SingPass, ITE Data Warehouse, etc.